We offer a full refund within 30 days of signup, upon a written request, and only for pre-packaged plans; all custom or promotional plans are non-refundable. Why are custom / promotional plans non-refundable? We make sure your custom plan is catered specifically for you the individual, or your organization, and we make sure that the end result is something you are 100% satisfied with, from there a sales agent will provide the contract terms and once agreed upon a contract is developed and special invoice is issued; in addition most of our custom made plans are part of a special promotion, in conjunction with one of our trusted affiliates, and thus offered at a reduced rate. Furthermore each custom plan pays for the annual services from our special sales agents, affiliate program, dedicated staff, your annual SSL certificate, migration, transfers, setup, monitoring, licenses and the funding that goes towards your green energy credits via wind energy and our sustainability program. Lastly, while we do not offer refunds for failed cancellations of the 30 day period, we do offer a credit program. In other words, your paid service will not be cancelled, and will live on to the full duration of its contract period; therefore if you would like to use your hosting service once again, it will remain functional for all your current and future hosting needs.
*Note: All refunds are processed within 30-45 business days. Once the refund is processed, please allow your banking institution or card provider the average 3-5 business days to reflect on your account.